FAQs
Frequently Asked Questions (FAQs)
Q. What is Valen Hurst?
A. Valen Hurst is a premium Pakistani perfume brand offering high-quality, long-lasting fragrances for men and women.
Q. Are your perfumes long-lasting?
A. Yes, our perfumes are crafted using high-quality ingredients to ensure long-lasting performance on the skin and clothes.
Q. Where are Valen Hurst perfumes made?
A. All our perfumes are proudly blended and packaged in Pakistan using carefully selected imported and local materials.
Q. How can I place an order?
A. You can place your order directly through our website. Simply choose your perfume, add it to the cart, and proceed to checkout.
Q. Which payment methods do you accept?
A. We accept Cash on Delivery (COD), bank transfers, and secure online payments.
Q. Do you offer nationwide delivery?
A.Yes, we deliver all across Pakistan via Leopards Courier and TCS.
Q. How long does delivery take?
A. Orders within Punjab are delivered in 3–5 business days, while the rest of Pakistan takes 5–7 business days.
Q. How will I know my order is confirmed?
A. You will receive an order confirmation via email or SMS after placing your order.
Q. Can I track my order?
A. Yes, once your order is shipped, you’ll receive a tracking number via SMS or email.
Q. What is your return and refund policy?
A. We offer returns or exchanges within 7 days of delivery if the product is unopened, unused, and in original condition. For more please visit Return & Exchange Policy
Q. Do you offer international shipping?
A. Currently, we only ship within Pakistan.
Q. Can I cancel my order?
A. Yes, you can cancel your order before it has been dispatched by contacting us via WhatsApp or email.
Q. Do you offer samples?
A. Sample availability may vary. Please follow us on social media or contact us to inquire about sample offers.
Q. Are your perfumes unisex?
A. We offer both gender-specific and unisex fragrance options. Product pages include clear descriptions for guidance.
Q. Can I customize a fragrance?
A. We currently do not offer custom perfume formulations, but it may be available in the future.
Q. Is your packaging eco-friendly?
A. We use recyclable materials where possible and are working towards fully sustainable packaging.
Q. Do you offer discounts?
A. Yes, we occasionally offer promotions. Follow us on Instagram and Facebook to stay updated.
Q. How can I contact customer support?
A. You can reach us at customercare@valenhurst.com or WhatsApp us at +92-323-4569048.
Q. Where can I find updates on new launches?
A. Follow us on Instagram and Facebook for the latest product launches, restocks, and exclusive announcements.