Return & Exchange Policy

At Valen Hurst, your satisfaction is our top priority. If you're not satisfied with your purchase, we’re here to help.

Return Window

You may return items within 7 days of receiving your order.

Conditions for Return

1. Items must be unused, in original packaging, and in the same condition as received.

2.Proof of purchase or order number is required.

3. Sale items will not be eligible for return unless defective.

Return Process

To initiate a return, email us at customercare@valenhurst.com or Whatsapp or call at +92 323 4569048 with:

1. Your order number

2. Reason for return

3. Photos of the product (if damaged or incorrect)

Refunds

Once your return is received and inspected, we will notify you via email. Approved refunds will be processed to your original payment method within 7–10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Contacting us

If you have any questions about this Return & Exchange Policy, the practices of this site, or your dealings with this site, or you may request to view, update, or delete your data at any time  please contact us at: customercare@valenhurst.com
OR
Whatsapp or call: +92-323-4569048